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The 39 Essential Customer Service Quotes for Online Entrepreneurs + Creatives

  |   Business Tips, Customer Service   |   1 Comment

The essential customer service quotes for online entrepreneurs and creative business owners. Inspiring and eye-opening, these quotes will transform how you run your business. Click to read + bookmark.

 

If there’s one thing that applies to all of us hardworking, persevering, only-slightly-insane business owners who serve clients and customers on a daily basis, it’s most certainly this:

 

We all need inspiration.

 

An intoxicating dose of it.

 

We need her in order to fend off the lurking boogeyman all biz owners fear in their deepest bones (you may have heard of him — he goes by Burnout).

 

We need her in order to improve.

 

We need her so that we can deliver our best.

 

(Which is recognized by all to be The Business Without Excuses, Grumbling, or Customer-Shaming.)

 

I know just how desperately we need inspiration because I need it, too. Without it I get tired. Maybe even a bit lazy.

 

You feel me, don’t you?

 

It’s why in this post today I’m specifically sharing with you those motivational customer service quotes that inspire me in my own business. (You know how I feel about customer service and being delightful online; it’s something I strive for personally and believe in…fiercely!)

 

It’s quotations like the below that remind me of the important work I must do + the goodness of it. How will you let them inspire you today?

 

 

THE ROLE OF CUSTOMER SERVICE IN BUSINESS

 

Customer service is the new marketing.

Derek Sivers

 

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

Jim Rohn

 

 

Courteous treatment will make a customer a walking advertisement.

James Cash Penney

 

customer_service_quote_courteous_treatment

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The purpose of a business is to create and keep a customer.

Peter Drucker

 

 

We have entered the era of the customer. Today, providing customers with outstanding customer service is essential to building loyal customers and a long lasting brand.

Jerry Gregoire

 

 

Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them.

W. Edwards Deming

 

 

Every company’s greatest assets are its customers, because without customers there is no company.

Michael LeBoeuf

 

 

Getting service right is more than just a nice to do; it’s a must do. American consumers are willing to spend more with companies that provide outstanding service — ultimately, great service can drive sales and customer loyalty.

Jim Bush

 

 

It’s very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.

Gary Vaynerchuk

 

 

Treat your customers like they own you. Because they do.

Mark Cuban

 

 

In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.

Jeff Bezos

 

 

UNHAPPY CUSTOMERS + CLIENTS QUOTES

 

Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.

Marilyn Suttle

 

 

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

Zig Ziglar

 

 

If the shopper feels like it was poor service, then it was poor service. We are in the customer perception business.

Mark Perrault

 

 

Ask your customers to be part of the solution, and don’t view them as part of the problem.

Alan Weiss

 

 

The customer’s perception is your reality.

Kate Zabriskie

 

The customer's perception is your reality. - Kate Zabriskie (Click to read more customer service quotes for small business owners + creatives!)

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COMPETITORS + CUSTOMER SERVICE QUOTES

 

Although your customers won’t love you if you give bad service, your competitors will.

Kate Zabriskie

 

 

The customer experience is the next competitive battleground.

Jerry Gregoire

 

 

In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.

Doug Warner

 

 

People expect good service, but few are willing to give it.

Robert Gately

 

 

Being on par in terms of price and quality only gets you into the game. Service wins the game.

Tony Allesandra

 

 

Smart businesses should come to realize that the customer service bar is lower — and that today, it’s easier than ever to differentiate your company from the pack with (crazy as it seems) actual quality customer service.

Brad Tuttle

 

 

You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.

Jerry Fritz

 

 

If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.

Jeff Bezos

 

 

QUOTES ABOUT POOR CUSTOMER SERVICE

 

Whether it’s a bored demeanor, a dismissive look or just plain rude behavior, sloppy customer service spells disaster faster than just about any other business transgression.

Lauren Simonds

 

Whether it's a bored demeanor, a dismissive look, or just plain rude behavior, sloppy customer service spells disaster faster than just about any other business transgression. - Lauren Simonds (Click to read more customer service quotes for small business owners + creatives!)

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No amount of advertising can repair the damage done by failing to properly address a customer’s concern.

Albert Schindler

 

 

Getting in your last words may help you win the battle. However, even if you do win the battle, there is a good chance you will lose the war.

Kelley Robertson

 

 

Good customer service costs less than bad customer service.

Sally Gronow

 

 

Don’t find fault. Find a remedy.

Henry Ford

 

 

It is so much easier to be nice, to be respectful, to put yourself in your customers’ shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.

Mark Cuban

 

 

Trust: The reputation of a thousand years may be undermined by the conduct of one hour.

Japanese Proverb

 

 

OTHER SERVICE-ORIENTED TIDBITS

 

If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.

Ray Kroc

 

 

You are serving a customer, not a life sentence. Learn how to enjoy your work.

Laurie Mcintosh

 

 

A man without a smiling face must not open a shop.

Chinese Proverb

 

 

Make a customer, not a sale.

Katherine Barchetti

 

 

Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!

Gene Buckley

 

 

Customer service is just a day in, day out, ongoing, never ending, unremitting, persevering, compassionate type of activity.

Leon Gorman

 

Customer service is just a day in, day out, ongoing, never ending, unremitting, persevering, compassionate type of activity . - Leon Gorman (Click to read more customer service quotes for small business owners + creatives!)

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To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.

Don Alden Adams

 

 

You are allowed to do this — don’t worry about the rules, don’t worry about getting into trouble, your job is to take care of the customer. Your job is to make the person leave happy.

John Pepper

 

 

Which one of the above customer service quotes is your favorite? Do you have any other thoughts, opinions, pet peeves, or insights on customer service, either as an online business owner or consumer? Let’s talk about it.

 

 

Erika Madden

(Chief Olyvia)

 

 

You may also like these posts:

 

The ‘Secret’ Trick to Delivering Consistent Customer Service as an Online Biz Owner

How to Handle Negative Comments Online (Like a Pro)

Delight: The Digital Biz Owner’s Guide to Creating a Pro Client + Customer Service Plan

How to Get Clients to Pay (for Sensitive Business Owners)

 

 
 

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  • Awesome quotes! Some of my favorites were:
    “If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.”
    ~Jim Rohn

    “If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.”
    ~Ray Kroc

    Thanks for sharing! 🙂