Online Etiquette

How to Handle Negative Comments Online (Like A Pro)

  |   Business Tips, Customer Service, Online Etiquette, Reputation   |   33 Comments

How to handle negative comments online like a true pro. There are great customer service + reputation tips for creative business owners and entrepreneurs in here!

I know how it goes down.

You're busting your (sometimes) manicured nails on your blog, staying up until 1 a.m. hustling for business, and trying to convince yourself that:

1. you DO have something worth saying,

2. you ARE capable, and

3. gosh darn it, people like you.



And then, just when you think you've found your groove, what happens?

Someone comes along to tell you just how ridiculous, incompetent, fraudulent, and ignorant you really are.

(Or at least that's how negative online comments feel, yes?)

The experience can be horrifying.

And worse, it can make us want to be horrifying in return.

But I have a better way to deal.

(Because there's only ONE thing more destructive for your biz or blog reputation than critical, complaining, and rude comments, and that's a poor response to them.)

This is how to handle negative comments online, Chief Olyvia style. Ready to roll with me? Let's go!
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16 (More) Ways To Earn People’s Trust and Look Credible Online

  |   Business Tips, Email Marketing, Online Etiquette, Reputation, Social Media Marketing   |   14 Comments

16 ways to look like an authority and build trust on the web + a free worksheet!

When you're working on increasing your online trust and authority, one thing is certain: you need to make headway with the simple things first.

Quick accomplishments are motivating. Once you see big results from small efforts, you'll be more inclined to dig in for the long haul and get the entire job done.

In the first blog post in this series, you learned 27 fairly effortless changes you could make to your website design and content in order to look credible online. Today, you're going to learn how to make your emails, sales process, and online etiquette work for you to build your online authority.

These are 16 specific things you can easily start working on TODAY. Your time is money, so let's get down to business:
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Don’t Be Rude: Twitter Etiquette Tips That Woo

  |   Classy Marketing, Online Etiquette, Social Media Marketing   |   9 Comments

Don't be rude! Take these Twitter etiquette tips and woo your fans.

Do you know what to say when someone follows or retweets you on Twitter? What about when someone favorites your tweet?

Do you clutter your newsfeed with dozens of  "thanks!" and risk annoying your other followers? Or is it OK to, well, do nothing?

It's easy to figure out how to use this chat-based social network (click, type, done!), but knowing how to make a positive impression every time you come in contact with people on Twitter can stump even the most well-intended of us.

In today's blog post I share my online etiquette advice with Lauren, the author of the beautifully wise blog Breathe & Nourish. She writes:

Hi Erika! I have a question as it pertains to Twitter etiquette. If I am mentioned or if someone talks to me, I do my best to always reply, just as I do every comment on my blog. I would also say I reply to about 80% of my retweets. But as a follower, I get annoyed sometimes when my feed is just filled with people thanking other people for following or for tons of retweets. I usually don't welcome new followers. Is this viewed as rude? Should I be welcoming each and every new follower? (Oh and what about favorites??)  -- Lauren
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If You Want To Be Mediocre On Social Media, Keep Doing These 3 Things To Your Fans

  |   Online Etiquette, Reputation, Social Media Marketing   |   25 Comments

If you want to be mediocre on social media, keeping doing these 3 things to your fans!

Online etiquette may sound like a stuffy Victorian concept from a bygone era, but it's not just for the nostalgic, mild-mannered, and super-pious.

One thing will always be true, and that's this: if people don't get the impression that you're a likable human being, it doesn't matter HOW much you may know about rich pins, Facebook ads, and effective hashtags -- you will lose their respect.

And their business.

Here are 3 guaranteed ways to offend your followers and put your online reputation in jeopardy. Don't do them. ...

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