The 39 Essential Customer Service Quotes for Online Entrepreneurs + Creatives
If there’s one thing that applies to all of us hardworking, persevering, only-slightly-insane business owners who serve clients and customers on a daily basis, it’s most certainly this:
We all need inspiration.
An intoxicating dose of it.
We need her in order to fend off the lurking boogeyman all biz owners fear in their deepest bones (you may have heard of him — he goes by Burnout).
We need her in order to improve.
We need her so that we can deliver our best.
(Which is recognized by all to be The Business Without Excuses, Grumbling, or Customer-Shaming.)
I know just how desperately we need inspiration because I need it, too. Without it I get tired. Maybe even a bit lazy.
You feel me, don’t you?
It’s why in this post today I’m specifically sharing with you those motivational customer service quotes that inspire me in my own business. (You know how I feel about customer service and being delightful online; it’s something I strive for personally and believe in…fiercely!)
It’s quotations like the below that remind me of the important work I must do + the goodness of it. How will you let them inspire you today?
THE ROLE OF CUSTOMER SERVICE IN BUSINESS
Customer service is the new marketing.
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If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.
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Courteous treatment will make a customer a walking advertisement.
(pin this!)
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The purpose of a business is to create and keep a customer.
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We have entered the era of the customer. Today, providing customers with outstanding customer service is essential to building loyal customers and a long lasting brand.
Jerry Gregoire
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Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them.
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Every company’s greatest assets are its customers, because without customers there is no company.
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Getting service right is more than just a nice to do; it’s a must do. American consumers are willing to spend more with companies that provide outstanding service — ultimately, great service can drive sales and customer loyalty.
Jim Bush
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It’s very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.
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Treat your customers like they own you. Because they do.
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In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
UNHAPPY CUSTOMERS + CLIENTS QUOTES
Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.
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Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
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If the shopper feels like it was poor service, then it was poor service. We are in the customer perception business.
Mark Perrault
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Ask your customers to be part of the solution, and don’t view them as part of the problem.
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The customer’s perception is your reality.
(pin this!)
COMPETITORS + CUSTOMER SERVICE QUOTES
Although your customers won’t love you if you give bad service, your competitors will.
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The customer experience is the next competitive battleground.
Jerry Gregoire
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In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.
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People expect good service, but few are willing to give it.
Robert Gately
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Being on par in terms of price and quality only gets you into the game. Service wins the game.
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Smart businesses should come to realize that the customer service bar is lower — and that today, it’s easier than ever to differentiate your company from the pack with (crazy as it seems) actual quality customer service.
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You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.
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If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.
QUOTES ABOUT POOR CUSTOMER SERVICE
Whether it’s a bored demeanor, a dismissive look or just plain rude behavior, sloppy customer service spells disaster faster than just about any other business transgression.
(pin this!)
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No amount of advertising can repair the damage done by failing to properly address a customer’s concern.
Albert Schindler
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Getting in your last words may help you win the battle. However, even if you do win the battle, there is a good chance you will lose the war.
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Good customer service costs less than bad customer service.
Sally Gronow
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Don’t find fault. Find a remedy.
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It is so much easier to be nice, to be respectful, to put yourself in your customers’ shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.
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Trust: The reputation of a thousand years may be undermined by the conduct of one hour.
Japanese Proverb
OTHER SERVICE-ORIENTED TIDBITS
If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.
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You are serving a customer, not a life sentence. Learn how to enjoy your work.
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A man without a smiling face must not open a shop.
Chinese Proverb
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Make a customer, not a sale.
Katherine Barchetti
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Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!
Gene Buckley
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Customer service is just a day in, day out, ongoing, never ending, unremitting, persevering, compassionate type of activity.
(pin this!)
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To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.
Don Alden Adams
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You are allowed to do this — don’t worry about the rules, don’t worry about getting into trouble, your job is to take care of the customer. Your job is to make the person leave happy.
John Pepper
Which one of the above customer service quotes is your favorite? Do you have any other thoughts, opinions, pet peeves, or insights on customer service, either as an online business owner or consumer? Let’s talk about it.
(Chief Olyvia)
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The ‘Secret’ Trick to Delivering Consistent Customer Service as an Online Biz Owner
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Delight: The Digital Biz Owner’s Guide to Creating a Pro Client + Customer Service Plan
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